Refund policy

Wholesale orders are generally non-returnable and non-refundable once dispatched, except where products are damaged, faulty, incorrectly supplied or subject to a verified quality issue.

Issues

In rare cases when there is an issue with your order, please report it to us via email wholesale@flapjackery.co.uk or call the Bakery on 01822 258008.

Any issues, shortages or damages must be reported within 48 hours of delivery. We may request photographs of the products and packaging to assist with our investigation.

For food safety reasons, we cannot accept returns of products that have been opened, stored incorrectly or where the best-before date has passed since delivery.

Refunds

Where a refund has been approved, it will be processed to the original payment method within 5 business days. Please note that your bank or card provider may take additional time to process the transaction. 

If you have any questions regarding your order, please contact our team at wholesale@flapjackery.co.uk and we will be delighted to help.